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How ajo98 Handles Your Personal Data

Your account information, transaction records, and wallet details — whether you use DANA, OVO, or GoPay — are handled with care and only for the purposes described in this policy.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie and device dataContact us to update your data
ajo98 How ajo98 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Support Send your data request or privacy concern to our support email. We aim to acknowledge your message and begin reviewing your request as quickly as we can.
Live Chat Open the live chat from your account dashboard to speak with our support team directly about account data, wallet records, or any privacy question you have.
Account Help Centre Log in and navigate to Account Settings to submit a data access or deletion request. The form routes your request to the right team without needing a separate email.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytical cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security Practices

Access to your account data is restricted to authenticated sessions. We use encrypted connections across the platform, and any login from an unfamiliar device triggers an OTP verification step.

Data Retention and Deletion

We keep your account data while your account is active and for a period after closure as required under applicable rules. Submit a deletion request via Account Settings and we will confirm the outcome.

Wallet Data and Third Parties

Payment data shared with DANA, OVO, and GoPay processors covers only what is needed to complete a transaction. We do not pass your wallet details to unrelated third parties.

Your Privacy Rights — Common Questions

The questions below cover what Indonesia account holders ask most about how their data is stored, who can see it, and how to request changes. If your question is not here, contact our support team directly through live chat or email.

We collect your name, email, phone number, and the wallet you link — DANA, OVO, or GoPay. Device data and session logs are also recorded automatically to keep your account secure.

Yes. Log in, go to Account Settings, and submit a data access request. We will compile your account and transaction records and share them with you as permitted under applicable law.

Use the deletion request form in Account Settings or contact us via live chat. We process requests and confirm the outcome, noting that some records may be retained as required by law.

Only the data required to process your transaction is shared with those payment processors. We do not sell or pass wallet details to unrelated third parties for any marketing purpose.

We retain records for a period after closure as required by applicable rules. Once that period passes and no legal hold applies, your data is removed from our active systems.

Log in and go to Account Settings to edit your contact details. For changes tied to your linked wallet — such as switching from OVO to GoPay — contact our support team to verify the update.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.