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What You Need to Know About Our Policies

Our legal terms set out how your account works, what data we hold, and how you can contact us — straightforward and written for Indonesia, where access is subject to local law and eligible regions.

Account TermsPrivacy & DataCookie PolicyWallet Use RulesEligible Regions Only
ajo98 What You Need to Know About Our Policies
REACH OUR POLICY TEAM

Contact Us About Legal or Account Questions

If you have questions about your rights, data requests, or how a specific policy applies to your account, our support team handles legal and compliance queries separately from general account help. Reach us through the channels below and reference your account ID so we can respond with the right context.

Team online

Live Chat

Start a chat from your account dashboard. Quote your account ID and select the Legal or Policy topic so the right team member picks it up without delay.

Email Support

Send your query to our support address listed in your account settings. Attach any relevant screenshots or transaction references tied to DANA, OVO, or GoPay if applicable.

Help Centre

The Help Centre inside your account holds our full policy documents and walkable steps for data requests, account closure, and wallet-linked query resolution.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We take a narrow approach to data collection — only what's needed to run your account, process wallet transactions, and keep your login secure. Players in Bekasi and across Indonesia are covered by the same account-security standards, including encrypted sessions and OTP verification at login. Here's how we handle the four areas that matter most.

Data Retention

We keep account and transaction data only for as long as required to operate your account and meet any applicable local obligations. You can request deletion once your account is closed.

Cookie Use

Cookies on ajo98 track your session state and login preference — nothing sold to third parties. You can manage cookie settings from your browser without losing your account access.

Account Security

Every login session uses OTP verification tied to your registered mobile number. If you change your DANA, OVO, or GoPay wallet link, a re-verification step triggers automatically to protect you.

Right to Access and Change

You can request a full copy of the data we hold, update your registered contact details, or ask us to correct inaccurate records — all through the support channels listed on this page.

Legal FAQs for Your ajo98 Account

Real questions about your rights, your data, and how our terms apply — answered directly so you know exactly where you stand before you open or close your account.

Access depends on local law and the region you're in. We don't override local legal restrictions — if your region restricts access, registration may be limited or declined when you apply.

We collect the details you submit at registration, your login activity, and transaction records linked to wallets like DANA, OVO, or GoPay. We don't collect data beyond what's needed to run your account.

Yes. Contact our support team through live chat or email, quote your account ID, and ask for a data copy. We'll respond with what we hold and in what form it was stored.

Submit a deletion request after closing your account via the Help Centre or email support. We process requests in line with applicable retention rules before confirming removal.

Yes. If a material change affects how your account or data is handled, we notify you via your registered contact before it takes effect. Minor updates are posted on this page directly.

Linking a wallet adds transaction references to your account record. We don't store your full wallet credentials — only the reference needed to process deposits and withdrawals on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.